STORE POLICY

Welcome to AffBuy! We are committed to providing our customers with a seamless shopping experience. Below, you will find important information regarding our store policies, including ordering, payment, shipping, returns, and exchanges. Please take a moment to read through our policies before making a purchase.

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1. Ordering

• Placing an Order: To place an order on AffBuy, simply browse through our product selection, add items to your cart, and proceed to checkout. You will be prompted to provide your shipping and payment details.

• Order Confirmation: Once your order has been successfully placed, you will receive an email confirming your order details, including your order number and an estimated shipping date.

• Order Modifications: Once your order is confirmed, changes cannot be made. If you need to make adjustments, please contact us immediately, and we will try to accommodate your request before shipment.​

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3. Shipping & Delivery

• Shipping Methods: We offer a range of shipping options, including standard, expedited, and express delivery. Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• Processing Time: Orders are processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order ships.

• Delivery Time: Delivery times vary depending on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery.

• International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer.

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4. Returns & Exchanges

• Return Policy: We offer a 30-day return policy for most items. To qualify for a return, products must be unused, undamaged, and in their original packaging.

• Exchanges: Exchanges can be processed for a different size, color, or product. You must request an exchange within 30 days of receiving your order.

• Return Process: To initiate a return or exchange, please contact our customer service team at support@affbuy.com. We will provide you with a return authorization number and return instructions.

• Refunds: Once we receive and inspect your returned item(s), we will issue a refund to the original payment method. Refunds may take 7-10 business days to process, depending on your payment provider.

For more details, please refer to our Return & Exchange Policy.

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5. Customer Account

• Creating an Account: You have the option to create an account with us for a faster checkout process, order tracking, and to receive exclusive offers and updates.

• Account Security: It is your responsibility to maintain the confidentiality of your account details and password. Please notify us immediately if you suspect any unauthorized activity on your account.

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6. Privacy & Data Security

• Privacy Policy: Your privacy is important to us. We collect personal information only for the purpose of processing your orders and improving your shopping experience. We do not sell or share your information with third parties, except as necessary to process your order.

• Data Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.

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7. Product Information

• Product Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we cannot guarantee that all information is error-free. If you have any questions about a product, please contact us before making a purchase.

• Availability: All items listed on our website are subject to availability. If an item is out of stock after your order is placed, we will notify you and offer a full refund or an alternative product.

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8. Limitation of Liability

• Liability: AffBuy is not liable for any damages or losses arising from the use or inability to use our products, including but not limited to indirect, incidental, or consequential damages.

• Force Majeure: AffBuy is not liable for any delays or failures in performance due to events beyond our control, such as natural disasters, strikes, or disruptions in transportation.

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9. Customer Support

• Contact Us: If you have any questions or concerns, our customer support team is here to help! You can reach us at support@affbuy.com or by phone at [insert phone number].

• Business Hours: Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM (EST). We will respond to all inquiries as quickly as possible.

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10. Changes to Store Policy

• Policy Updates: We may update this store policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. Please review our policies periodically for updates.

Thank you for shopping with AffBuy! We value your business and are dedicated to providing you with an exceptional shopping experience. If you need any assistance, please don’t hesitate to reach out!