SHIPPING & RETURNS

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and exchange policy below to guide you through the process.

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1. Return & Exchange Eligibility

• Returns: Items can be returned within 30 days from the date of delivery.

• Exchanges: If you wish to exchange an item for a different size, color, or product, you must initiate the exchange within 30 days of receiving your order.

• To be eligible for a return or exchange, items must be in their original, unused, and unwashed condition, with all tags attached and packaging intact.

• Non-returnable items: Certain items are not eligible for returns or exchanges, including:

  • Gift cards

  • Sale or clearance items (unless otherwise specified)

  • Personalized or custom products

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2. Return Process

• To initiate a return, please contact our customer service team at support@affbuy.com with your order number and the item(s) you wish to return.

• Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your items back.

• All returned items must be shipped back to us within 7 days from receiving the return authorization.

• You are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item sent).

• Please note that we recommend using a trackable shipping service or purchasing shipping insurance for your return, as we are not responsible for items lost or damaged in transit.

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3. Refunds

• Once we receive your returned item(s) and confirm they meet our return criteria, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow up to 7-10 business days for your refund to be processed, depending on your payment provider.

• Original shipping charges are non-refundable, except in cases of defective or incorrect items.

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4. Exchanges

• If you would like to exchange an item, please follow the same process as a return and specify that you would like an exchange in your request.

• If the exchange item is of greater value, we will charge you for the difference in price. If the exchange item is of lesser value, we will issue a partial refund.

• Once your return is processed and the original item is returned, we will ship your new item. Please allow 5-7 business days for your exchange to be processed.

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5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order at support@affbuy.com with photos of the damaged product and packaging.

• We will offer a replacement, exchange, or refund for the damaged/defective item, including covering return shipping costs.

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6. Late or Missing Refunds

• If you haven’t received your refund after the processing time, first check your bank account again.

• Then, contact your credit card company or payment provider, as there may be a delay before your refund is officially posted.

• If you've done all of this and still have not received your refund, please contact us at support@affbuy.com.

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7. Order Cancellations

• If you wish to cancel an order, please contact us immediately at support@affbuy.com. Once an order has been processed or shipped, it cannot be canceled, and the return process will need to be followed.

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8. Customer Support

• If you have any questions regarding your return or exchange, please reach out to our customer service team at support@affbuy.com or call us at [insert phone number]. We are happy to assist you!

Thank you for choosing AffBuy! We appreciate your business and are here to help ensure a smooth and hassle-free shopping experience.